1. Service Nature & Deposit Policy Overview
getsetgamesinc provides bespoke, scheduled initial cleaning custom services exclusively across the European region. Because our services require advance scheduling, individual planning, and dedicated resource allocation, initial custom deposits are required to secure specific service dates and timeslots.
2. Right of Withdrawal & Cancellation Provisions
In accordance with European consumer protection regulations governing distance service contracts:
- Standard Cancellation: You have the right to cancel your custom service reservation within 14 days of booking without giving any reason, provided the scheduled service date has not yet passed.
- Immediate Service Performance: If you request the custom service to be performed during the 14-day cancellation period, you acknowledge that your right of withdrawal ceases once the agreed cleaning service has been fully executed.
3. Refund Eligibility & Conditions
- Prior to Service Execution (Full Refund): If a cancellation request is submitted in writing at least 48 hours prior to the agreed service start time, you are eligible for a full refund of the initial deposit paid.
- Late Cancellations (Partial/No Refund): If a booking is cancelled less than 48 hours before the scheduled service appointment, or if service personnel are unable to access the property at the agreed time, the initial deposit may be retained to cover allocated operational costs and scheduling losses.
- Incomplete Scope / Service Adjustments: If a service cannot be fully delivered due to severe unforeseen property issues or missing operational utilities (such as running water or electricity), a partial refund or service credit may be determined based on the proportion of service completed.
4. Deposit Refund Processing
- Method of Payment: Approved refunds will be processed directly back to the original payment mechanism used during the initial deposit booking.
- Processing Timeframe: Once a refund request is reviewed and approved, funds are typically remitted within 5 to 10 business days, depending on financial institution processing cycles.
5. How to Request a Cancellation or Refund
To request a cancellation, schedule modification, or refund evaluation, please contact our support team in writing with your booking confirmation details:
- Email: [email protected]